I once had a student in my course on Improving Healthcare Processes tell me that since they were pregnant they would look for a hospital that was not an Academic Medical Center (AMC) because, “Everyone knows that the AMC has to be less efficient.” I didn’t want to debate the point at the time. Healthcare, …
Everybody Knows the academic hospital is less efficient – right? Read More »
Among my varied adventures as an undergraduate student at Virginia tech was my time spent working in a small pizza restaurant. In the role, I was often assigned to come in before the restaurant opened and do “prep work.” This consisted of filling containers with chopped ingredients, pulling dough to thaw, and placing utensils and …
In an appointment-based healthcare system congestion can easily be caused by patients arriving late. There is also the universally accepted idea that people don’t like waiting. With these factors in mind, we came up with a simple sounding idea. If patients have to sit in a waiting room to see a service provider because the …
Working at Johns Hopkins University in the Business and Medial schools over a decade or so resulted in a number of published works that you may use to develop understanding, and generate ideas about process improvement. We provide links to many of these works here for your reference. We seek no compensation for any of …
In our work with Academic Medical Centers we have engaged in in-depth study of a number of offices, clinics, departments, hospitals, and insurance companies. Such an exploration involves data analysis on multiple levels. We always consider the financial reports generated by these units which feed into larger cost accounting and billing systems for the hospital …